Data protection

Jilapp Privacy Policy – Your Data Is Fully Protected with Us

Everything about how jilapp handles your data — what we collect, how we use it, and whether it's ever shared — is clearly laid out here.

Last updated: January 1, 2026

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The Key Points at a Glance

Jilapp never sells your personal data. Information is used solely to provide our services. You can request to view, correct, or delete your data at any time.

Introduction

Jilapp.app (referred to as "jilapp", "we", or "the platform") places the highest importance on user privacy. This Privacy Policy explains what information jilapp collects, how it is used, and the steps we take to keep your data safe.

By using jilapp's website, mobile app, or any of our services, you agree to this Privacy Policy. We recommend reading it in full before registering.

This policy is built on international data protection standards (GDPR-inspired). Your data is a responsibility we take seriously — not a business asset.

This policy is written in Bangla so every user in Bangladesh can clearly understand their rights.

What Information We Collect

Jilapp collects several types of data. These are broken down by category below:

Personal identification information

  • Full Name & Date of Birth
  • Mobile Number & Email Address
  • National ID or Passport Number (for KYC verification)
  • Residential Address

Financial Information

  • BKash / Nagad / Rocket Mobile Number
  • Transaction history and amounts
  • Crypto wallet address (if applicable)

Activity Information

  • Betting History & Preferences
  • Login time, device, and IP address
  • Browsing activity on the site
Data Type Reason for Collection Required?
Name & Mobile NumberAccount CreationYes
NID / PassportIdentity verification (KYC)For Withdrawals
Payment InformationDeposit & WithdrawalYes
IP AddressSecurity and fraud preventionAutomatic
Browsing InformationService ImprovementVia cookies

How We Collect Your Information

Jilapp collects information in the following ways:

1
Registration form
2
KYC Upload
3
Transaction Logs
4
Cookie Tracking
5
Support Chat
  • Directly provided information: Information you provide directly during registration, KYC uploads, or when contacting support.
  • Automatically collected data: Automatically collected when you use jilapp via your device, browser, IP address, and cookies.
  • Payment Gateway: Transaction confirmation details received from providers such as bKash, Nagad, and others.
  • Third-Party Verification: Information obtained from identity verification services.

How We Use Your Information

Jilapp uses your information only for defined, legitimate purposes. Each purpose is clearly outlined below:

  • Account Management: Maintaining login, ensuring security, and keeping services running.
  • Payment processing: Processing deposits and withdrawals securely.
  • Identity Verification: Preventing money laundering and fraud.
  • Service improvement: Analytics to help improve your experience.
  • Contact: Sending important updates, promotions, and support messages.
  • Legal Obligations: Meeting the requirements of applicable laws and regulatory bodies.
  • Responsible gaming: Identifying problematic behavior patterns and offering appropriate support.

Your data is never sold to advertisers or data brokers. That is jilapp's unwavering policy.

Data sharing policy

Jilapp does not share your personal information with third parties as a matter of policy. However, disclosure may be necessary in certain specific circumstances:

When information may be shared

  • Payment service provider: bKash, Nagad, and others – used solely to process transactions.
  • Identity verification services: Trusted service providers for the KYC process.
  • Legal Authorities: Under court order or government request.
  • Fraud prevention: In investigations related to money laundering or fraud.
  • Company Mergers: in cases of business restructuring, while maintaining the same protections.
Our Commitment

Third parties with whom information is shared are bound by contractual obligations to maintain the same standard of data protection as jilapp.

Cookie Policy

Jilapp uses cookies and similar technologies. Cookies are small data files stored in your browser.

Cookie Type Purpose Retention Period Control
Essential Login Sessions & Security Upon session end Cannot be disabled
Analytics Understanding site usage, improving services 12 months Can be turned off in settings
Preferences Remembering language and theme preferences 6 Months Can be turned off in settings

You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent jilapp from functioning correctly.

Data retention period

Jilapp does not retain any data longer than necessary. Retention periods vary by data type and are outlined below:

  • Account information: For the duration of account activity and 5 years after closure.
  • Transaction Records: Up to 7 years under legal obligations.
  • KYC Documents: 5 years after account closure.
  • Betting History: 3 years.
  • Support Chat Logs: 2 years.
  • Cookie Data: 6 to 12 months.

Once the retention period expires, data is securely deleted in a way that makes recovery impossible.

Your rights

You have several important rights regarding your data on jilapp. Knowing them will help you use the platform with greater confidence.

Right to Access

You can request to know what information jilapp holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to erasure

You may request that your data be deleted under certain conditions.

Right to Restrict Processing

You can request that the processing of your data be restricted under certain circumstances.

Data portability

You can request an export of your data in a standard, portable format.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To exercise your rights

Email us at support@jilapp.app or reach out via the in-app live chat. We will respond within 30 business days.

Security Measures

Jilapp uses industry-standard technology to protect your data. Our security framework is described below:

  • 256-bit SSL/TLS encryption: All data in transit is protected with the highest standard of encryption.
  • Data Encryption at Rest: Stored data is encrypted as well.
  • Two-factor authentication (2FA): An additional layer of security at login.
  • Regular Security Audits: Third-party penetration testing.
  • Real-time monitoring: Instant detection of any suspicious activity.
  • Employee Training: Regular training on data privacy.

Your Role: jilapp will never ask for your password or OTP. If anyone does, it's a scam — report it to us immediately.

Minors' information

Jilapp is strictly for users aged 18 and above. We never knowingly collect data from anyone under 18.

If you suspect a minor is using jilapp, or if a parent or guardian becomes aware of it, please contact us immediately at support@jilapp.app. We will close the account and delete all associated data.

For parents

If you believe your child is using jilapp, please contact us immediately. We will act promptly.

Policy Updates

Jilapp may update this privacy policy from time to time. When changes are made:

  • You will be notified of significant changes via app notification or email.
  • A "Last Updated" date will be shown at the top of any revised policy.
  • Continued use of jilapp after any changes take effect will be considered acceptance of the updated policy.

We recommend reviewing this policy at least once every three months.

Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

  • Email: support@jilapp.app (use subject line "Privacy")
  • Live Chat: Active 24/7 on app and website
  • Response Time: Usually within 72 hours

Detailed responses to serious data protection complaints will be provided within 30 business days.

Why is your data safe with jilapp?

The core pillars of our data protection

256-bit SSL Encryption

Using bank-grade encryption technology, jilapp ensures maximum protection for your data both in transit and at rest.

No data selling

Jilapp never sells your personal data to advertisers or third-party companies. That is a core, non-negotiable principle.

Two-factor Authentication

Add an extra layer of security to your account with OTP and 2FA, making unauthorized access virtually impossible.

KYC Verification Process

A strict identity verification process prevents account creation under someone else's identity and guards against financial fraud.

Real-time monitoring

Unusual logins or suspicious activity are detected in real time and you are alerted immediately.

In your control

View, correct, or request deletion of your data at any time. You're always in full control.

Frequently asked questions about privacy

No. Your mobile number is used solely for account verification and payment processing. It is never shared with any third party.

KYC documents are retained for up to 5 years after account closure as required by law, then securely deleted.

Yes, you can request deletion of specific data. However, certain information must be retained for a defined period due to legal obligations. Send your request to support@jilapp.app.

Yes. Every promotional email includes an "Unsubscribe" link at the bottom. You can also manage notification preferences from your account settings.

Yes. In the event of a data breach, affected users will be notified within 72 hours and advised on the necessary protective steps to take.

Start playing with your data fully protected

You now know about jilapp's strict privacy policy and security measures. Sign up with complete peace of mind.

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