1. Home
  2. FAQ
Frequently Asked Questions

Jilapp FAQ – Answers to All Your Questions

From registration to withdrawals, bonuses to security – everything you need to know about jilapp, all in one place.

60+
FAQ
8
Topic Categories
24/7
Live Support
In Bengali
All Answers
By Category
Account & Registration8 Payments & Withdrawals9 Bonuses & Offers8 Betting Rules9 App & Technology7 Security & Privacy7 Responsible Gaming6 Other6
Get Direct Help
Email Support Live Chat
No results found

Try searching with different keywords, or get in touch with our support team.

Contact Support

Account & Registration

8 Questions

To register on jilapp, all you need is an active mobile number, an email address, and your full name. You'll also need to provide your date of birth during registration, as jilapp is strictly for users aged 18 and above. An NID or passport may be required for large withdrawal amounts. Go to the registration page।
Was this helpful?

Only one account can be created per mobile number. Creating multiple accounts violates jilapp's terms and may result in all accounts being suspended. Separate family members may each open their own account using a different mobile number and email address.
Was this helpful?

After completing the form, a verification link will be sent to your email. Your account activates the moment you click that link. The entire process takes just 2–3 minutes.
Was this helpful?

After logging in, you can update your name, email, and mobile number from Profile Settings. In some cases, you may need to contact support for identity verification before changes are applied.
Was this helpful?

On the login page Click the "Forgot password?" link and a reset link will be sent to your registered email. Click the link to set a new password.
Was this helpful?

Yes. You can email support@jilapp.app to request account closure or self-exclusion. For more details, visit the Responsible Gaming page View.
Was this helpful?

First, check your network connection. Wait 30 seconds, then click the "Resend" button. If you still don't receive it, try logging in with your password or contact support.
Was this helpful?

Entering the wrong password multiple times may temporarily lock your account. Wait 30 minutes and try again. If the issue persists, email support@jilapp.app or reach out via live chat.
Was this helpful?

Payments & Withdrawals

9 Questions

jilapp supports bKash, Nagad, and Rocket for Bangladeshi users. You can also deposit and withdraw using cryptocurrency USDT (TRC20). For more details Payments page View.
Was this helpful?

The minimum deposit is ৳500 (bKash/Nagad/Rocket). The maximum limit depends on your payment method and account verification level. Separate limits apply for USDT.
Was this helpful?

Withdrawals via bKash, Nagad, and Rocket are typically processed within 5–15 minutes. During peak hours, it may take up to 1 hour. USDT withdrawals are usually completed within 30 minutes.
Was this helpful?

jilapp does not charge any fees for deposits. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction charges.
Was this helpful?

Please wait 1 hour first. If the funds still haven't arrived, contact us via live chat or email support@jilapp.app with your transaction ID. We'll look into it promptly.
Was this helpful?

Small withdrawal amounts generally don't require additional verification. For larger amounts, however, you may need to verify your identity by submitting a photo of your NID or passport.
Was this helpful?

If a deposit fails and an amount has been deducted from your balance, it will be automatically refunded within 24–48 hours. If you experience any issues, please contact support.
Was this helpful?

Voucher page page, then apply the voucher code to add funds to your cash balance. Full instructions are available on that page.
Was this helpful?

Yes. jilapp's payment system runs 24 hours a day, 7 days a week. You can make a deposit at any time.
Was this helpful?

Bonuses & Offers

8 Questions

Get a 100% welcome bonus on your first deposit after signing up — up to ৳10,000. Deposit ৳1,000 and you'll start with ৳2,000 in total. Learn more On the Promotions page View.
Was this helpful?

Wagering means you need to place a certain amount in bets before you can withdraw bonus funds. jilapp's welcome bonus has a ×5 wagering requirement — so if you receive a ৳1,000 bonus, you'll need to wager ৳5,000 before withdrawing.
Was this helpful?

Share your referral code with a friend. Once they register and make their first deposit, you'll receive a referral bonus. You can find your referral code in your profile.
Was this helpful?

The welcome bonus is valid for 30 days from the date of deposit. If the wagering requirement isn't met within that period, the bonus will be forfeited. Other promotions may have different validity periods.
Was this helpful?

You earn points with every bet you place. Accumulate points and head to the On the Rewards page Go and redeem for cash bonuses, free bets, or other rewards.
Was this helpful?

If you regularly place large bets, you'll automatically be enrolled in the High Roller program — with exclusive perks, extra bonuses, and a dedicated personal account manager. High Roller page View.
Was this helpful?

Bonus balance becomes withdrawable only once the wagering requirements are met. Until then, the bonus can only be used for betting and cannot be withdrawn directly.
Was this helpful?

There's a referral/promo code field during registration. You can also enter a bonus code at the time of deposit. On the Latest Promotions page You'll receive an active code.
Was this helpful?

Betting Rules

9 Questions

You can bet on 20+ sports including cricket, football, tennis, badminton, basketball, and kabaddi. Live Casino, slots, and card games are also available. Learn more On the Sports page View.
Was this helpful?

Live betting means placing bets in real time while a match is in progress. Odds shift every moment based on how the game is unfolding. Keep an eye on the live scorecard and place your bet at the right time.
Was this helpful?

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or abandoned, your stake will be automatically refunded.
Was this helpful?

The minimum bet generally starts from ৳10, though it may vary depending on the specific market and event. The minimum and maximum limits are shown on the bet slip.
Was this helpful?

An accumulator (or acca) bet lets you combine multiple selections into one. If all selections are correct, all the odds multiply together for a bigger win. If even one is wrong, you lose the entire bet.
Was this helpful?

The outcome is determined by the rules of the specific market. If a "Draw" option is available, that selection wins. If the market does not include a draw option, your stake will be refunded.
Was this helpful?

Yes. jilapp offers both live and pre-match betting on all major cricket tournaments, including BPL, IPL, and the T20 World Cup. Special tournaments come with boosted odds and bonus offers.
Was this helpful?

Yes. For eligible bets with the cashout option, you'll see the current value of your bet while the match is in progress. Click it to lock in a partial or full payout.
Was this helpful?

After logging in, go to My Account → Bet History to view a full record of all your bets. You can also filter by date.
Was this helpful?

App & Technology

7 Questions

On the jilapp app page Go there and download the Android or iOS version. The app is available directly from our site.
Was this helpful?

Go to Settings → Security → Unknown Sources on your phone and enable it. Then install the APK file. Once installation is complete, you can turn Unknown Sources back off.
Was this helpful?

Yes. You can log in to the same account on both the app and a browser. Your balance and betting history stay synced in real time.
Was this helpful?

When a new update is available, you'll receive an automatic notification when you open the app. App page to download the latest version.
Was this helpful?

Close the app and reopen it. If that doesn't help, clear the cache (Settings → Apps → jilapp → Clear Cache). If the problem persists, uninstall the app and reinstall the latest version.
Was this helpful?

Allow notification permissions when installing the app. To enable them later, go to Settings → Apps → jilapp → Notifications on your phone.
Was this helpful?

The jilapp app is optimized to run smoothly even on low bandwidth. That said, a stable connection is recommended for live betting.
Was this helpful?

Security & Privacy

7 Questions

Yes. jilapp uses 256-bit SSL/TLS encryption. All personal data is stored in encrypted form. We never sell your information to third parties.
Was this helpful?

After logging in, go to Settings → Security → Two-Factor Authentication. Set up 2FA using your mobile number or an Authenticator app. From then on, you'll need to enter an OTP every time you log in.
Was this helpful?

Change your password immediately and send us the details at support@jilapp.app. We'll investigate within 24 hours and secure your account if necessary.
Was this helpful?

No. jilapp will never ask for your password, OTP, or banking details. If anyone claims to be from jilapp and requests this information, it's a scam — contact support immediately.
Was this helpful?

Privacy Policy page You'll find full details there, with a clear explanation of how your information is collected, used, and kept secure.
Was this helpful?

jilapp uses cookies to improve your website experience. Cookie settings can be managed from your browser. Learn more In the Privacy Policy Yes, there is.
Was this helpful?

Yes. jilapp is licensed and regulated under an international gaming authority. On our About page You can find full license details there.
Was this helpful?

Responsible Gaming

6 Questions

Set daily, weekly, or monthly deposit limits from Settings → Responsible Gaming → Deposit Limits. Lowering a limit takes effect immediately; increasing one requires 24 hours. Learn more Responsible Gaming page।
Was this helpful?

Self-exclusion means taking a complete break from jilapp for a set period of time. You can choose anywhere from 6 months to 5 years. During this period, you will not be able to log in or place bets.
Was this helpful?

Key warning signs include: chasing losses with more bets, hiding your betting from family, being unable to stop, and betting with borrowed money. If you notice these signs, Get Help।
Was this helpful?

No. jilapp is strictly for users aged 18 and above. Minors are not permitted to register. If you suspect someone is under 18, please report it to support@jilapp.app.
Was this helpful?

A reality check is an automatic pop-up that appears at set intervals to remind you how long you've been playing and how much you've spent. Choose your preferred interval — 30 minutes, 1 hour, or 2 hours — from Settings.
Was this helpful?

Go to Settings → Responsible Gaming → Cooling-Off Period to take a break of 1 day to 6 weeks. You won't be able to log in during this time.
Was this helpful?

Other Questions

6 Questions

There are three ways to reach us: 1) Live chat on the app or website (fastest), 2) Email us at support@jilapp.app, 3) Visit the Contact page on the site.
Was this helpful?

Terms & Conditions page You'll find all terms and conditions explained in full. It's worth reading through before you register.
Was this helpful?

Yes. Join jilapp's affiliate program and earn commission through referrals. For more details, contact us at support@jilapp.app.
Was this helpful?

Yes. Regular, high-volume betting can qualify you for VIP or High Roller status. For details on the benefits, High Roller page View.
Was this helpful?

Yes. jilapp.app is fully responsive on mobile browsers. You can access all features on Chrome or Firefox without the app, though the app does offer some extra benefits.
Was this helpful?

Full Sitemap here You'll find a full list of all jilapp pages there.
Was this helpful?

Why is jilapp the best choice?

Learn more about jilapp beyond the FAQ

Fully in Bengali

The entire platform is in Bangla – from the FAQ to support, everything is in your language.

Instant Resolution

Average live chat response time is under 3 minutes. Get any issue resolved fast.

Detailed Guide

Each topic comes with a detailed guide, so new users can get up to speed quickly and easily.

24/7 Support

Day or night, even on holidays, our support team is always here for you.

Regular Updates

The FAQ is regularly updated to reflect new questions and changes to our policies.

Community Help

Jilapp users share their experiences with each other. Join the conversation.

Didn't find an answer to your question?

If you can't find your question in the FAQ, reach out to us directly. Or join jilapp and experience it for yourself.

Register for Free Sign In Download the App
60+ Q&As Support in Bangla 24/7 Live Chat
বাংলা